App: Ebony Bites · Developer: Ebony Bites, 50 Lightfoot Dr (Port of Orillia), Orillia, Ontario L3V 4M8, Canada
This page explains how to request deletion of your Ebony Bites account, what personal data is deleted, and what we are legally required to keep and for how long. It applies to accounts created in the Ebony Bites mobile app and on ebonybites.com.
How to request account deletion
Option 1 — By email (fastest)
- Send an email to info@ebonybites.com from the email address on your Ebony Bites account.
- Use the subject line Delete My Account.
- Include the full name and phone number on the account so we can locate it.
- We reply to confirm the request. If the message does not come from the account email, we will ask one verification question before deleting anything.
Option 2 — By phone
Call +1 (647) 966-9702 and ask for your account to be deleted. We will confirm your identity, then send written confirmation to your account email once the deletion is complete.
There is no charge for deleting your account, and you do not need an active order or subscription to make the request.
How long it takes
- Within 7 days: we acknowledge your request and verify that it came from the account holder.
- Within 30 days: the account and its associated personal data are deleted from our live systems, and we email you to confirm.
- Within 30 days after that: remaining copies in encrypted backups are overwritten on their normal rotation.
What is deleted
When your request is processed, the following are permanently deleted:
- Your account profile — name, email address, phone number, and password
- Saved delivery and billing addresses
- Saved order preferences, favourites, and cart contents
- Your order history as it is linked to your profile
- Newsletter and marketing subscriptions, and your contact record in our mailing list
- Support and contact-form messages you have sent us
- Push notification tokens and app usage identifiers tied to your account
We do not store full payment card numbers at any time. Card payments are processed by Square, and any payment method token held for your account is deleted with it.
What is kept, and for how long
A small amount of data must be retained after deletion. It is kept only for the purposes listed below and is not used to contact you or to rebuild your account.
| Data kept | Why | Retention period |
|---|---|---|
| Order and transaction records (order number, date, items, amount, tax collected) | Required for tax, accounting, and audit purposes under Canadian law | 6 years from the end of the tax year to which the record relates, then deleted (Canada Revenue Agency requirement) |
| Payment processing records held by Square | Payment reconciliation, chargebacks, and fraud prevention by our payment processor | Retained by Square under its own retention schedule; request removal directly from Square |
| A one-way hashed record of your email address on our do-not-contact list | So we can honour your unsubscribe and never email you again | Kept indefinitely, unless you ask us to remove it too |
| Encrypted system backups containing your data | Disaster recovery; backups cannot be edited selectively | Overwritten within 30 days of deletion |
| Records subject to an active legal claim, dispute, or law enforcement request | Legal obligation | Only for as long as the obligation lasts, then deleted |
Where the law allows it, retained order records are stripped of your name, address, and contact details so that only the anonymized financial record remains.
Deleting only some of your data
If you would rather keep your account but remove specific information — a saved address, your marketing subscription, or your phone number — email info@ebonybites.com and say what you want removed. You can also unsubscribe from marketing email using the link at the bottom of any message we send.
After deletion
Account deletion is permanent and cannot be undone. Order history, saved addresses, and any rewards or credits on the account are lost. You are welcome to create a new account at any time, but it will start empty.
Contact
Ebony Bites
50 Lightfoot Dr (Port of Orillia), Orillia, Ontario L3V 4M8, Canada
Email: info@ebonybites.com
Phone: +1 (647) 966-9702
See also our Privacy Policy.